Motivational Training giving you and your organisation the skills, management,
leadership and emotional intelligence skills “
to get you and your
people from where you are now...... to where you want to be.... FAST ”.
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JUST A FEW OF OUR TESTIMONIALS WE HAVE ON FILE FROM OUR CLIENTS.To read some of our testimonials, click on the appropriate area of interest. To see our client list click here
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"Within four weeks of the initial one day telesales class, our conversion rate on closing the sale had increased from a fairly constant 19% to 24%. After the subsequent feedback, guidelines and target setting you set the team' and then the role play sessions to 'make it happen', we're very pleased to confirm our conversion rate has now increased to between 24% and 30%. Thanks to your training we're now experiencing up to nearly 60% increase in sales in 3 months." "Thank you... why? Because you've helped to revitalise an old sales person's belief in all the things that he'd always tried to follow. You've given me the belif and renewed positive attitude to go out and be an even greater success. To para-phrase Rowan Atkinson's character from Black Adder, "I will laugh in the face of failure and tweak the nose of negativity".
Glenn; I would without hesitation recommend your training to any group who wish to open their minds and understand the power that lies within." "I've taken away with me many excellent techniques and skills to use every day. I feel far more comfortable with chasing quotes and cold calling." "The course was outstanding, tailored to suit needs. I appreciated the critical feed-back I gained as a result of the course. I thoroughly enjoyed the course as it wasn't the typical 'sales' course where you're lectured to." "Everything we talked about was positive and relevant, building confidence and a new enthusiasm for the tasks ahead and a belief of future success. The approach was refreshing and increased my attention span considerably. Excellent." "It gave all the team the 'right' to be as honest as possible about each others successes and failures, and also the opportunity to comment on how each could be improved. The three days were excellent, I enjoyed every day for the fact they were different." "Outstanding training. Good interaction between trainer and team. Good pace of course and very beneficial." "The two days have been enjoyable. It will be hard to assess how beneficial the couse has been until I've absorbed the course content and tried implementing it. All aspects of the course were excellent." "Excellent! Taught me to structure a telephone call, be more confident in asking questions both open and closed; create empathy with customers, to be more positive. The role plays, group discussions, were excellent." "The day was excellent because it was a different type of training I'd not been a part of before." "It's provided me with a understanding that I can improve on, over a period of time, which will enable me to sell confidently and accurately. Human psychology and presentation skills excellent." "Excellent informative session that wasn't quite the norm. The wealth of your vast experience was used to full effect." "It's opened my eyes, even after 13 years in sales, to allow me to sell with more confidence and to be more thorough in my approach to future customers. I'm looking forward to using what I've learnt on the course. A very positive two days; very informative, excellent!" "Introduced new concepts and made me think about both selling, and my job in a fresh light; excellent, thank you." "Excellent, it's made me aware of how I can improve my selling techniques and what my deficiencies are." "Excellent role playing from all aspects. Learned and picked up points of others, that I found would be useful for myself. The parts I found most useful were key words, pointers, overcoming objections." "Refreshed my skills and also added new ones to enable me to improve my sales. Hearing every day stories and how they worked in the real life and Glenn's method of training was good." "Outstanding! Made me think about structure of calls and to use my ears in equal portions to my voice." "Excellent! I feel more confident speaking to customers now. The points raised will benefit me in everyday situations and hopefully improve my performance. How to communicate with people with different personalities; also how to make myself interesting was most useful." "An outstanding day. Glenn demonstrates what he is teaching. He makes it look easy. I think I'll appreciate sales people more." "In my opinion, the day was excellent, I became aware of my areas for improvement and felt that I had started to address them. My opportunity for self-analysis and the techniques I could apply to improve my own performance. Excellent. I thoroughly enjoyed the experience." "There was a small group, which meant that the course specifics could be tailored to our own experience levels and requirements. Excellent." "Excellent. Felt comfortable. Understood all what was said. I learnt some good things, new levels of questioning, I will pass them on to people at work. |
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"Just a short note to thank you, the day started off on a high and went to greater heights. So many ideas, recommendations, throughts and suggesstions were given, it will take me a long time to exhaust them all. Glenn Harrison's open and friendly style made the day fly by. I've already used many of the ideas and suggestions. The results have been most encouraging. I'm confident that I future all my negotiations will end with a better outcome." "I'm unsure whether the reason I enjoyed Negotiating and Closing was the subject matter, or the interest and enthusiasm you brought to the proceedings. Either way it was a day very well spent and I look forward to attending further training courses." "It only seems like yesterday, but I guess six weeks have passed since we undertook the Negotiating and Closing training course. I'm pleased to say that every delegate went away from the course with a very positive attitude, extremely motivated. May I thank you personally for your total commitment and professional attitude that made the whole day thoroughly enjoyable, worthwhile and extremely informative. You could say, "Win, Win!". Without doubt confidence is restored and the whole team are looking forward to the next challenge."
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"Excellent examples and brought home what needs doing." "I'd just like to confirm how impressed I was with the course format, 'demanding content' and attention to detail. Several of your techniques have now been test-driven by us, including the altering of our normal quotations to your proposals format. These are already proving beneficial with certain clients issuing letters of intent without even having seen our 'Standard Terms and Conditions'." "How much I enjoyed the recent quoting master class. Since attending the class I've applied the principles learned and shared them with my colleagues. We're much more confident about closing a deal now that we've a 'serious' proposal to read through and discuss with the potential customer. The layout and order of the 'new' quote makes it very difficult for the client to refuse." "A big thank you for the quoting training you prepared for us, it's had a major impact within the sales teams. Many of the sales people who had travelled a long way were expecting another time wasting presentation by some company we'd dragged in. You can see the look in the eyes of those indiviudals who've adopted the techniques suggested by you for their quotations, they are at last sending out world class quotations, not just a list of components and a price, it proved very successful. Many thanks for your help."
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"I found a lot about myself I'll now try to correct." "Glenn Harrison managed to keep us awake all day with his vibrant and witty commentary. I use sections of the course regularly, particularly the interview techniques and question sections. Very stimulating and motivating." "Excellent food for thought. How I and other people behave and why; many of the topics discussed I know will benefit myself and others." "Made me realise what I need to change in myslef, and how to get the best from people. Excellent day." "Excellent fun day and interesting." "It brought my attention to things I didn't realise I was doing. Thank You." Simon Biggs, General Manager, Freight Products UK Ltd. "Excellent day. Will aid me in being a better person manager. Glenn's personal stories were educational. His training techniques were excellent." M. MacDonald, Business Manager, Rohde Shoes Uk Ltd. "Excellent, interesting and enjoyable course. Laid out in a style which was easy to understand and easier to remember." "An excellent balance; body language, differences between people, humour playing a good part. Improved communications between people and being more positive."
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"Many thanks for an interesting and enjoyable session." "Very educational, comprehensive and in-depth. I'd have no hesitation in recommending you to any of my professional friends." "What impressed me was the atmosphere you generated. Everyone was vigilant and participated to the full." "I would be very happy to recommend you. I was enthralled by your presentation on body language and have been quite consciously analysing people at meetings over the past month. An excellent presentation." "I'd personally like to thank you for all the valuable tips you gave on marketing our business. The enthusiasm and oomph by which you brought your subject across was clearly seen. I also enjoyed your talk on laughter and the importance of it. I do hope I'll have the opportunity to hear you speak again soon." "I'm indebted to you for putting the message across in Manchester so beautifully, in a well-constructed and humorous presentation." "I'd like to say thank you for your very amusing and enjoyable performance. Your content was not only interesting, but useful and I really enjoyed the audience participation bit! Yes, you're right, laughter does keep one feeling young and makes life that much better when you remember to smile." Julienne Allot, Genie Developments "I'd like to take this opportunity to say a very big thank you to you for your superb and entertaining presentation. I think you may agree that the whole evening was a great success; thank you once again." "It was well worth the trip from Newcastle Upon Tyne to Manchester to see and hear you last week. We have already begun putting some of your suggestions into practice; more are in the pipeline and we'll be in contact again." "Glenn Harrison managed to keep us awake all day with his vibrant and witty commentary. Very stimulating and motivating." "Yet again another excellent presentation. You manage to combine content and humour superbly. Well done, wishing you continued Success." "Thank you for your excellent presentation. As always it was inspiring, informative and fun and I'm sure our members will benefit from it. We'll be in touch for more of your presentations." "I'm writing to let you know how much I enjoyed the presentation. Your presentation was good fun with serious intent and I look forward to meeting you again soon." "THUMBS UP!, Unless of couse you're in Israel, in which case you're sending an entirely different message whatsoever! This was one of many gestures, mannerisms and physical signs, the mystique of which was unravelled by Glenn Harrison, when he presented a seminar on Body Language. In an entertaining session, Glenn showed his expertise in demonstrating the many different ways people can express their feelings just by the way they display body actions in a range of varying situations. Superbly performed, I'd highly recommend this seminar as a 'must' for all front-line sales people who want to improve their negotiating skills when 'actions may well speak louder than words'. "Your exciting, intriguing and interesting presentation went down extremely well, as you will know from the applause and response you had at the end. It was something different in both format and style and I do believe everybody learnt a lot from the way you presented your message." "Having had the pleasure of hearing your amusing and highly informative presentation on body language, I was again impressed by your talk on laughter and humour therapy. I'd happily recommend you as a speaker, and will be pleased to do so when the opportunity arises. I hope to have the chance to hear you speak again soon." "Thanks for all your help, support and advice. Presentation went very well, team gelled, good performace, some good questions fielded. Clients comments at the end were 'very professional' and team confidence is high." "It was good to work with you at the Lex Vehicles Highflyers Club Conference in Milton Keynes. Your session drew a very positive response from many of the delegates, some of whom have said they're putting aspects into practice. I hope we have the opportunity of working together in the future." "I found it excellent and it made me aware of what it is that's needed from myself to motivate and put into practise some of your expertise, to Stop, Think, Act." "Thank you for a very informative and thought provoking seminar at the Directors Conference. You, I believe, helped to give the subject greater gravitas by getting rid of the rhetoric and applying the theory to everyday situations." "I found your lecture on Body Language highly informative and impressively entertaining. I thought I knew a bit about the subject before you started but was pleasantly surprised by how much I learned in the relatively short time of this presentation. Thank You" "Your style is imaginative, your presentation is clear, Gem and Gem. The things I feel I brought away with me, are the ability to understand myself and hopefully my team better, realising that motivating others comes from within you, and them, and that my self esteem should be higher than it perhaps was, now that I can believe in my own abilities a little more." Stephen Rolfe, Pullmax.
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Without doubt the skills acquired and then put into practice, have influenced the success in the opening of valued new accounts over the last six months. As the Training Manager of the Company I look forward upon completion of the coming years 'Training and Development Plan', to considering the further use of your courses."
"Outstanding! Learnt a lot about the minute details which I would haven't noticed before, especially the verbal fillers." "Excellent training, learned so much more about how to train and speak to staff in a positive way - making a difference to them. Presentation assessment was excellent." "Outstanding! Showed us how to present and to make interesting presentations. Most useful was doing presentations ourselves and having to do a 2 minue presentation on a chosen subject. The training was quality, quality." "We all learnt so much about presenting professionally. The topics were all so relevant it's difficult to segregate the parts I found most interesting. However I was very surprised at all the 'fill-in' words we use without realising. Excellent day!" "Due to myself having a lack of confidence in talking to a group of people, I felt tense for most of the day. The course itself was excellent. Glenn's comments and input were very constructive and calming. Enjoyed the day and found it all very useful." "Excellent thorough training in subject, there was a definite benefit." "The day was excellent because it gave me the opportunity to learn great communication skills which I feel will help me to get the correct training/motivation accross to my staff."
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"How much we enjoyed the day and we found it very helpful. Attending a seminar with such an enthusiastic person, like yourself, was very refreshing. We found ourselves taking more information in, unlike the more conventional seminars or training sessions we've attended in the past. Since being back at work, we've been able to put our training to good use and provide a much better customer service to both internal and external customers. Your training has already helped us considerably and no doubt will only continue to make us better at what we do." "I found it excellent. Made me aware of what it is that's needed from myself to motivate and put into practise some of your expertise, to Stop, Think, Act. Once again thanks for a great seminar." "Excellent for motivation purposes and confidence building." "Outstanding! My input was listened to and accepted whilst giving me new ideas to think about." "Outstanding! It will help us in the launch of our brochure, very good day, thank you Glenn." "It has changed my outlook and ways in which I will deal with customers and also colleagues. Learning that I can say 'no' in a positive way; thank you very much. The day was excellent." "I learnt more about my internal skils, not being as tuned into my colleagues as they could be; excellent. Colleagues deserve the same treatment as customers." "The role play of disruptive customers being in control of what you're talking about, and getting to know your customers was good."
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"Excellent, the aim of the training was to get the team communicating more effectively, this has been achieved, we can now only get better. Tying all the theory together will help me to help my team." "It raises several topics and issues for the future, all it was most interesting and useful." "Excellent analysis of different behavioural types and the best ways to interact with these. Very interesting subject, told me a lot about myself." "Very well structured and delivered, the day was outstanding." "Excellent! It enabled me to develop new communication skills. Learning new techniques for recognising behaviour and communication all very interesting. I found it very enlightening. I hope to utilise the skills gained."
"Excellent insight into behaviour/body language that will be valuable in dealing with all who I meet." "Information put across very well not just for the external sales team, excellent day." "Good because it helped me to recognise ares of weakness in my one-to-one dealings with customers." "I enjoy learning things about other people, e.g. what they do or say. I enjoyed learning about body language; all of it was excellent." "A lot of what was said; especially how careful you have to be with your own body language applies to my line of work. Lots for me to work on. Thank you for the information presented."
"Very, very interesting information. I found it very rewarding because it renewed my faith in the cold-calling process. Learning to listen to customers was most useful. Outstanding!" "Excellent techniques and information demonstrated today which will prove extremely valuable when put into the day-to-day practice of customer relations." "Glenn did his homework. The day was geared to the way we work and the role-play, though intimidating, was outstanding. I learned a great deal and Glenn's great at bringing out any fears that exist."
"Excellent ideas for starting conversations, introductions, ending a conversation in a constructive manner. It helps me to understand my own and other peoples behaviour better. " "I'm writing to say how much I enjoyed your recent Networking seminar. I've only one complaint. I wanted it to go on for at least another two days. A lot of seminars I've attended in the past are based on theory and not much else. But yours.... offers actual techniques which can be learned and used every day." "I found the training at the time hard work, but soon realised that the ideas behind the whole role play were fantastic. It's made me think about what I say to my customers. I'm conscious of interrupting and using verbal fillers. I do feel since the course my telephone manner has changed for the better. I've learnt the phonetic alphabet by heart and find it so much easier to communicate part numbers and postcodes to my customers. I took on board the idea of having prompt cards on my desk and now use them regularly in conversation which has helped me prove points to customers!!!! Such as: "We won't be able to give you continued excellent service if we don't make a profit," and also "in comparison to what may I ask?" Altogether I found the course of great use and unlike previous sales courses I have attended over my 5yrs in sales, I remember and use ideas from this one EVERY DAY." "As you're aware, Terry and I attended a motivation seminar yesterday. It was extremely interesting and informative. There are numerous motivational skills that I can pass onto the staff verbally and share the information contained in the manual provided. The day was definitely good value for money and I'd recommend that other sucess courses would be worth considering." "It's great to see that 2 months after the session, people are still motivated by the training and particularly by your style and delivery." "May I thank you for the effort you've put into these courses and tell you we've had a very enthusiastic response from all our staff. They've all said that they've found items of interest on the courses and benefitted enormously from the techniques you've shown them, and are enthused to do their jobs with yet more vitality." "You've helped to revitalise an old sales person's beliefs in all the things that he'd always tried to follow. You've once again, given me the belief and renewed positive attitude to go out and be an even greater success. I truly believe I'm now at the beginning of the most productive period of my career." "I woke up this morning still enthusing from the course yesterday and have failed miserably to deal with the work that had accumulated in my absence from my desk, because I've spent the morning going back over my notes and reading the manual. I thoroughly enjoyed the course you presented. I couldn't help but feel that whilst the content of the course was undoubtaly both useful and interesting in itself, it was your enthusiastic and dynamic presentation which kept my attention and occasionally provoked my vociferous participation throughout the day. Thank you for making the course something other than just 8 hours of listening to somebody speil. It was a great day." "Thank you for the excellent days training. It by far exceeded my expectations and I came away feeling fully motivated and extremely positive. You gave me some excellent ideas that I've already put into practice and circulated around the office, needless to say I'm the envy of the office, thanks again for all your help." "I'd like to thank you for an extremely structured and very motivating class. My brain was certainly buzzing with ideas on the trip back down and immediately made me put pen to paper on a discussion document, presented to colleagues. I certainly would recommend your classes both in terms of content and presentation and I look forward to the opportunity of attending another class in the near future." "Thanks for the interesting and valuable time spent during your training session. I spoke to everybody that night at the Hotel, and although they had all been very nervous during the day about speaking in front of us all, they all said that they now felt confident and more able to present the companys customer care sessions as a result of your training. The day after I asked them all to do a presentation using parts of the customer care manual. The difference from the previous morning was immense and the habits, which were evident, the day before disappeared without anybody actually realising until we discussed it afterwards. Seriously though, the day was a great success and it was made so by your confidence and enthusiasm for training and the way you made everybody feel comfortabl about doing the very thing that most people dread. Thank you for your help."
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