Are you seeking
unprecedented growth?

Do you want your staff to become more  customer service orientated.... from Directors', through management and employees?

In today’s marketplace it's vital your staff are able to provide exceptional customer service.  With customers demanding faster service, lower prices, better quality, better standards, more for less and longer credit terms, it's critical to every organisation to invest in customer service training.

With people now using the internet, the market had grown considerably.  Now you're faced with global competition and the customer will only be concerned with how fast you can provide something, what service they'll receive and shop the price.

No matter what type of business you're in, gaining new customers and keeping them is harder than ever before.  Unless  your company employees have the skills to keep your customers satisfied and happy, you'll quickly notice your profitability start to decline.  If you want to maximise profitability, increase productivity and improve performance, then this seminar is what you're looking for.

How much business are you losing because your staff don't communicate, or interface properly?

Answer: - You'll never know.

Why do 67% of customers leave the average company?

Answer: - They feel they are being taken for granted.

In today's highly competitive markets, it’s essential that EVERY customer contact at EVERY level, be handled in the most professional way possible, by ANYONE in your company.

What's in it for you?

• A positive mental attitude.

• Increased confidence in a customer service role.

• An enhanced professional image.

• The ability to deliver exceptional customer service.

• Increased Productivity.

• Increased profitability.

• The ability to maintain your composure in high pressure situations.

• The ability to maintain long term customer relationships.

Seminar Programme

1. Everybody Sells.

2. What poor customer service costs you.

3. The real benefits of exceptional customer service.

4. Moments of truth - How to make it memorable.

5. Knowing... isn't the same as doing!

6. The importance of customer records - How good is your database?

7. Benefits of smiling, face to face and on the telephone.

8. A positive mental attitude.

9. Active listening.

10. Assumptions.

11. Questioning and qualifying techniques.

12. Promises made: Action needed.

13. The palest ink remains longer than the fondest memory.

Workshop Fee:

Delegate comments

"Excellent, It's changed my outlook and ways in which I will deal with customers and also colleagues. Thank you very much." Carley Nightingale, Customer Care Representative, Holchem Laboratories.

"I found it good, I got so many things from the couple of days. It opened my eyes and made me acknowledge my strengths and weaknesses. Many other things also." Caitriona 'O' Higgins, Sales Operations, Blakley Electrics Ltd

"Excellent Made me more aware, my approach to the customer. All of the seminar was useful and interesting." Alex Moles, Senior Engineer, Instinctive Technology Ltd.

"Excellent relaxed atmosphere, interesting, fun, information is put across in a way that's easy to take in." Kim Ball, Accounts/Admin, Fabory UK Ltd

"Excellent, delivered well, enjoyable, open discussions." David Lancaster, Sales Manager, Premier Cases (Blackburn) Ltd

"Excellent, kept me interested all day and I didn't get bored." Donna Watson, Customer Care, Holchem Laboratories.

"Outstanding, the conduct and examples used put everything into perspective. The use of NLP seemed to reinforce what I already have read. Hearing examples in a sales situation and role play were most useful." Mark Litherland, Production Manager, Lister Trade Frames Ltd