Coaching: A Leadership Skill to
Improve Staff Performance
A Master Class to improve your leadership skills
March 6 - 8 , 2006 @ Retford, Notts
Delegate Fee: £975.00 + VAT

Introduction

People are your greatest asset. And often they can be your greatest liability.

Let me ask you these four questions!

• What’s the percentage of people, who are really performing in your business?

• And what’s the percentage of people, who want to perform, but don’t have the skills?

• And the percentage who just do their day’s work, and aren’t really interested?

• And then the rebels, who cause disruption?

What if you could move a small percentage of groups 2, 3, and 4, into group 1 above? What effect would that have on your business? OK; well let us show you how, by behaviourally coaching the people you want to perform better.

A coach is a person who trains business leaders, executives and individuals to increase their knowledge, skills, abilities, awareness, integrity, relationships and mastery, in order to excel and win, in their chosen profession.

All delegates will get their own personal behavioural analysis report; 26 pages of accurate information about their behaviour, which will be accessed from the internet, prior to the master class, and worked from in the master class. This allows you to first understand your own behaviour, and then that of others who are not like you. This knowledge leads to greater understanding, appreciation and improved communication, to allow you to become an exceptional communicator.

In this Master Class you’ll learn:

• How to inspire people to perform better.

• How to behave differently and adapt to others, to gain credibility.

• How you communicate and how it affects your ability to coach.

• How to recognise how other behaviours, not like you, need to be coached.

• How to develop a successful coaching programme.

• How to communicate better, increase appreciation and develop better relationships.

• How to give effective feedback.

• How to set meaningful goals.

• Become an excellent coach.

Who should attend?

Directors, Executives, Managers, Supervisors and Team Leaders who need to coach people to improve performance.

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Master Class objectives - Participants attending this Master Class will:

• Recognise the behavioural style of others, who are not like you.

• Develop the skills of being able to adapt to other behaviours.

• Learn how to create a motivational environment, for different behaviours.

• Discover a variety of communication styles to effectively cope with different situations.

• Communicate and coach far more effectively.

• Learn BODY LANGUAGE from one of the world’s leading experts.

• Learn about emotional intelligence; your own, and that of others, and how to be in control.

• Create a coaching Plan of Action to implement in your organisation.

Training style

Participants will learn by active participation during the master class, through the use of exercises, questionnaires, syndicate and group discussion and discussions on "real life" issues in their organisations. Coaching is a managerial method that ‘never sleeps’. The tools and techniques are rooted in continuous learning.

Master Class summary

All delegates will get their own personal behavioural analysis report; 26 pages of accurate information about their behaviour, which will be accessed from the internet, prior to the master class, and worked from, in the master class.

The master class will concentrate on the skills required to coach, inspire and motivate staff, communicate with staff more effectively and nurture the outcomes expected by anyone within the organisation. You’ll learn what it takes to become an excellent coach and be given the tools and development to achieve it. You’ll learn how to set goals properly and develop coaching strategies.

All participants will return to their organisations with an armoury of new skills, having a completely different view of the way they handle people, with enhanced leadership and coaching skills with greater emotional intelligence.

Master Class Outline

DAY 1 – The role of the coach and understanding behaviour.

• What is coaching?

• The case for coaching.

• Where are you now? Where do you want to be?

• Do you get your message across? A test with group feedback.

• Common coaching myths.

• Do you have the attributes to be an expert coach?

• How can you get them?

• A comparison between a boss and a coach.

• Leadership, managing and coaching.

• Skills needed for effective coaching.

• 12 steps to effective coaching.

• Structuring and managing the coaching session.

• The elements of a good coaching session.

• What is behaviour?

• What behaviour isn’t.

• The benefits of understanding your own behaviour.

• Editing your behavioural report to make it more accurate.

• Knowing and understanding your own behavioural coaching style.

• Understanding preferred styles of coaching.

• Diagnosing individuals’ different behavioural styles.

• Adapting to other behavioural types, for greater appreciation, communication and understanding.

• Learn how different behaviours determine how a person will do a job.

• Is there a ‘best’ behaviour for a coach? Exercise for you to decide.

DAY 2 – Communication for effective coaching.

• Listening skills; the 4 levels of listening.

• How to be a good listener.

• How to ask good questions.

• Paraphrasing skills.

• Qualification through better questioning techniques.

• Mirroring feelings.

• What is body language?

• How to accurately read body language.

• Understanding people’s thoughts, from their gestures, movements, posture, distances, angles and posture.

• How reading body language, will help you coach more effectively.

• How men and women communicate differently.

• Individual and group coaching exercises.

DAY 3 – Developing your coaching skills.

• Motivation and what motivates employees.

• Establishing the coachee’s wants and needs.

• Working around coaching blocks.

• Overcoming resistance to coaching and resistance to change.

• Performance killers.

• Negativity in the workplace.

• The bad attitude.

• Attitude, behaviour and performance.

• Handling personal issues.

• Cultural differences.

• Designing a coach relationship.

• Goal setting, projects and commitments.

• Feedback, rather than criticism.

• Individual and group coaching exercises.

• Individual and group coaching exercises.

• Identifying mistakes.

• Measuring your coaching effectiveness.