EVERYBODY SELLS

YOU ARE A PROFIT CENTRE

Lets make this customer service article, one that you’ll remember for the rest of your life.

• You are paid to do a job.

• Your job depends on customers.

• Customers pay your wages.

• Without customers there are no wages.

• Without wages there are no jobs.

• Customers want better service.

• Customers go somewhere else if they don’t get the right service.

• When you talk to a customer, YOU are the company.

• You are the service.

• You create first impressions.

• You have to justify your wages.

• You make (or lose) profit for the company.

• Your income has to be justified.

• You are not indispensable.

• You will only keep your job if customers are happy.

• Even if you don’t come into contact with customers, something you do indirectly does. You just don’t see it.

• When customers are happy, your company is happy, so you will be happy.

• Do you want to be happy?

• You can only remain happy in your work, if you give exceptional customer service.

Now let’s see if we can take you from …..

this ….

to this.

You can only do it with either the will and desire to have a thirst for knowledge to learn from book, articles, tapes, CD's and DVD's; or have the right quality of customer service training or coaching.

If you want to know more about how you or your work team can raise their customer service standards, please contact Glenn Harrison for an informal chat.

Motivational Training: tel +44 (0)1777 710999

fax +44 (0)1777 710888 mob +44 (0)7768 267267
E-Mail Us: Click Here
www.motivationaltraining.com

Glenn Harrison

Author/Coach/Trainer/Motivational Speaker
Certified Acredited Behavioural Analyst

Glenn Harrison is available as a world-wide, international motivational speaker to give a hilarious, educational speech on Customer Service, Behavioural differences; Motivation; Body Language; Sales; Teamwork and Self-development.

We train all over the world; at no additional cost other than economy travel and overnight expenses.