Introduction

As Managers, Supervisors and Team Leaders develop in their roles, they discover very quickly that all people are different, and have to be handled differently, to get the most from them. Sadly, without understanding about different personalities and behaviours, they will only lead with their own behavioural style, creating friction with many of the people they are managing.

All delegates will get their own personal behavioural analysis report; 26 pages of accurate information about their behaviour, which will be accessed from the internet, prior to the workshop, and worked from in the programme. This allows you to first understand your own behaviour, and then that of others who are not like you. This knowledge leads to greater understanding, appreciation and improved communication, to allow you to become an exceptional communicator.

The master class covers all the soft skills needed by people in leadership positions. The master class will concentrate on the skills required to lead staff, motivate staff, communicate with staff and manage the outcomes expected by anyone within the organisation. All participants will return to their organisations with an armoury of new skills, having a completely different view of the way they handle people, with enhanced leadership skills and greater emotional intelligence.

In this Master Class you’ll learn:

• How to massively improve your leadership skills.

• How to motivate and coach your people for improved performance.

• How to behave in your work environment. Are you having to adapt your behaviour to such an extent that you are under pressure?

• How to recognise how you like to be communicated with.

• How to recognise how you don’t like to be communicated with.

• How to communicate with people who have different behaviours to you.

• How to recognise your ideal working environment.

• How you perceive yourself in your behaviour.

• How other people perceive you.

• How you like to be motivated, or the requirements you need to motivate yourself.

• How other behaviours, not like you, like to be motivated.

• How you like to be managed.

• How other behaviours, not like you, like to be managed.

• The emotions of the different behaviours, for different people.

• How you solve problems.

• How others, not like you, solve their problems, which may presently irritate you.

• How you influence people.

• How others influence people, in a way you don’t like.

• How you handle pace, regarding change.

• How others handle pace, in a way that frustrates you.

• How you follow rules and procedures.

• How others follow rules and procedures, which may infuriate you.

Who Should Attend?

• Directors.

• Managers.

• Supervisors.

• Team Leaders.

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Master Class objectives - Participants attending this Master Class will:

• Recognise your own behavioural style, both natural and adapted.

• Recognise the behavioural style of others, who are not like you.

• Develop the skills of being able to adapt to other behaviours.

• Learn how to create a motivational environment, for different behaviours.

• Discover a variety of communication styles to effectively cope with different situations.

• Communicate far more effectively.

• Create much better results from team meetings.

• Learn BODY LANGUAGE from one of the world’s leading experts.

• Learn what motivates and de-motivates different behavioural types.

• Recognise what different behavioural types do, under pressure.

• Learn about emotional intelligence; their own, and that of others, and how to be in control.

• Learn the benefit of behaviour for recruitment.

• Create a Plan of Action to implement in their organisation.

Training style

Participants will learn by active participation during the master class through the use of exercises, questionnaires, syndicate and group discussion and discussions on "real life" issues in their organisations.

Master Class summary / outline

DAY 1 – Your behaviour is showing.

• What is behaviour?

• What behaviour isn’t.

• Do you get your message across? A test with group feedback.

• The benefits of understanding your own behaviour.

• Editing your behavioural report to make it more accurate.

• Knowing and understanding your own behavioural style.

• Samurai lesson: “If you know the enemy and know yourself, you need not fear the result of a hundred battles. If you know yourself but not the enemy, for every victory gained, you will also suffer a defeat. If you know neither the enemy nor yourself, you will succumb in every battle.”

• Your natural and adapted style.

• Behavioural styles of others, not like you.

• Keys to how you like to be managed.

• Recognising how better to manage others with different behaviours.

• Recognising the behavioural style of your work colleagues and friends.

• Understanding what you’ve been doing wrong in your leadership and communication.

• Learn how different behaviours determine how a person will do a job.

• Recognising different behaviours from the words that they use.

• Adapting to other behavioural types, for greater appreciation, communication and understanding.

• Understanding that 36% of your most effective leadership, is emotional intelligence.

DAY 2 – Communication and emotional intelligence.

• What is body language.

• How to accurately read body language.

• Understanding people’s thoughts, from their gestures, movements, posture, distances, angles and posture.

• How reading body language, will help you recognise behaviour.

• Different degrees of body language for different behaviours in the hands, the stance, and the way people walk.

• How to use your own body language, to lead more effectively.

DAY 3 – Recognising and adapting to different behaviours.

• Individual exercise on behaviours.

• Group exercises on behaviours.

• Is there a ‘best’ behaviour for leadership? Exercise for you to decide.

• Your personal development process.

• Discovering and using your talents.

• Setting goals and objectives for you and your staff.

To reserve a delegate place for this master class,
please click here.